Wool
Pillow Covers

Wool Runners
Wool Placemats and Coaster Sets
Throws
Switch Plate
and Outlet Covers
Pottery
Fiesta Coasters
Gifts
Rustic Wall Decor
Table Rugs
 

First

If you have any problems or concerns what so ever with your order PLEASE email us first and give us a chance to assist you.  We believe we can produce a positive 5-Star outcome to any situation and will work hard to earn your praise.

Please Note for International Shipping: For shipments outside the U.S. , please email us with your shipping address for an accurate shipping quote. For more on shipping outside the U.S. please see below.

Out of Stock Items

We make every effort to keep our items in stock. However, occasionally some items become temporarily out of stock or are no longer available. If an item is out of stock you will see "out of stock" displayed with the item. You still have the option to purchase that item and receive it when it becomes available. Usually within 1 to 3 weeks. If you wish to wait to purchase the item and to receive email notification that the item is available, please let us know via email and include the item(s) you are interested in and we will email you when it becomes available.

(Please note that items shipped directly from our suppliers are considered to be "in stock" although they may require additional ship times.  See the product information for details.)

For your shopping convenience Visa, MasterCard, Discover, American Express, Pay Pal and E-checks are accepted.
Credit Card Logos

Can I order by telephone?

Yes, you can!  Please have your order ready and call customer service at 928-554-2355. Our customer service department is available Monday through Friday, 8am - 4pm MST.   Please have your credit card available.

How do I know if I placed my order successfully?

If you provide us with a valid email address when you place an order we will send you an email message confirming your order.  If you do not receive this message please Contact Us via E-mail 24 hrs 7 days a week, or, call our customer service department (928-554-2280) between the hours of 8am and 4pm Monday thru Friday. MST.

When will I be billed for my order?

Your credit card is billed when your order is submitted. ( That is Pay Pal's policy not ours ) In-stock merchandise ships next business day. If an item is out of stock you will receive an email letting you know when you can expect your purchase. At that time you will have the option to let your order stay as is, or, exchange it for another item, or have your purchase amount refunded.

(A handful of our specialty items may require longer shipping times.  See product details.)

Can I cancel or change my order?

We know you appreciate quick shipping.  When an order has been entered into our system we begin to process it immediately, therefore we cannot make changes or cancel orders. You may return the item for a full refund of the purchase price.
Out of stock items may be canceled or exchanged.

Can I return an item?

Yes. If for any reason you are unsatisfied with your order, you may return it for a full refund of the purchase price. Please note that you are responsible for shipping charges. These expenses are paid to third parties and non-recoverable and cannot be refunded.

Shipping / Handling:

Your S/H charge is a great overall value and  insures professional packaging and rapid shipment of your order to the 50 States or PR via Fed Ex Ground, or USPS Priority Mail 2-3 Day Air. 

Payment Options

Sales Policy

Shipping Terms - General

Special International Shipment Notes

Tracking Information

Shipping Damage or Loss:  In the unlikely event an item is damaged or lost in transit we will work closely with you in these rare cases to insure a rapid resolution.  Damaged shipment claims must be made with us within 48hrs of delivery of the item.  The shipment carriers damage claim process must be completed prior to distribution of reimbursement or replacement (at our sole discretion dependent on availability of replacement stock).  This can take several weeks sometimes, so please be patient and work with us to resolve these rare occurrences.

Lost shipment claims must also be made by us though the shipment carrier's claims process. The shipment carrier's lost package claim process must be completed prior to distribution of reimbursement or replacement (at our sole discretion dependent on availability of replacement stock).  Lost claims are subject to the time frames set forth by each carrier.  For the USPS a minimum of 30 days before a domestic lost package claim is usually required.

Shipping / Handling / Insurance fees are non-refundable - These expenses are paid to third parties and non-recoverable. Any reimbursement on items purchased with "Free Shipping" will be less the amount of the actual original shipping cost paid to the carrier to deliver your order.  NO EXCEPTIONS.

Please note all items are shipped: FOB Origin